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Video Surveillance

Approved January 2010


This is a Service Level Agreement (“SLA”) between the campus community and ITS to document:

  • Procedures and requirements for requesting installation of video surveillance cameras
  • Service agreements for support and operation of video surveillance cameras and the campus video surveillance system
  • Requirements and responsibilities in use of the campus video surveillance system

Service Description

The campus video surveillance system provides a consistent and secure means for campus entities to record, maintain, archive (at least 30 days) and access surveillance video. The system is operated centrally by ITS in accordance with the Surveillance Camera Policy that was established by the Surveillance Camera Governance Group.

Video surveillance camera requests must be approved by University Police Services, and University Police Services must complete a background check before employees are allowed access to surveillance camera data.

Roles & Responsibilities

Acquisition of Video Surveillance Equipment

Request for approval to place video surveillance equipment and to complete required background checks should be submitted to Matt Kiederlen, Chief of Police. Once approval is obtained, a request for consultation and installation should be sent to Nick Ciesinski, Network Architect.

User Responsibilities:

  • Obtain approval from University Police Services for system purpose, campus location(s), retention policies and video quality settings.
  • Initiate background checks through University Police Services for all employees that will have access to surveillance footage.
  • Submit request for consultation on purchasing and installation to Nick Ciesinski, Network Architect.
  • Provide funding for purchase of cameras, camera licenses and storage space (ITS does not charge for server infrastructure hosting or licensing).

UW-Whitewater Police Department

  • Approve or deny request for surveillance system installation based on campus Surveillance Camera Policy.
  • Conduct background checks on employees authorized to view surveillance data.

ITS Responsibilities:

  • Consult with campus departments to determine required surveillance camera hardware.
  • Purchase / provision camera hardware, licenses and storage using customer-supplied funding source.
  • Install and perform initial camera configuration / alignment
  • Train the approved users in use of the video surveillance software

Service for Existing Cameras

ITS will maintain the infrastructure of the video surveillance system, including basic connectivity between the cameras and the surveillance server infrastructure. ITS does not monitor the content of surveillance feed videos. Users noticing problems should contact the campus helpdesk with problems relating to existing video surveillance.

User responsibilities:

  • Periodically review surveillance camera output to determine picture quality, camera alignment, focus, etc. ITS will ensure connectivity between the cameras and central infrastructure, but does not monitor surveillance feed content.
  • Inform ITS and University Police Services of any changes in users requiring access, including requesting background checks for new users requiring access.
  • Alert ITS to any problems with surveillance video feeds.

ITS Responsibilities:

  • Maintaining infrastructure for the University’s main surveillance camera infrastructure, including storage space, server systems, and back up resources..
  • Updating access to surveillance system based on customer request and University Police Services approval.
  • Consulting with customers regarding changes, enhancements or improvements to existing video surveillance installations.
  • Provide customers with storage utilization information.

Service Scope

In Scope Services

  • Purchasing and installing approved surveillance cameras.
  • Integrating cameras into university wide surveillance system.
  • Repairing and maintaining approved surveillance cameras.
  • Releasing records and data in accordance with university policy as well as state and federal laws.

Out of Scope Services

  • Approval of security camera requests.
  • Determining legal requirements of surveillance systems.
  • Integrating security cameras not purchased through ITS or approved by ITS.
Impact Level Explanation Examples Initial Response Time
Impact Level 1 Threat to human life or high expense campus equipment or property. Live monitoring for protection for human life in areas to be high risk by campus security. Not applicable
Impact Level 2 University wide surveillance system failure. All cameras are not transmitting feeds, or back-end server malfunctions. ITS will respond in one business day.
Impact Level 3 Some cameras are malfunctioning Camera is failing, or the feed is being interrupted. Helpdesk will respond within two business days
Informational Request Individuals need information on video surveillance policies or requesting proceedures. An Individual does not know the university policies for requesting security cameras. Helpdesk will respond within two business days

Hours of Coverage and Escalation Procedures

Service Requests

Campus security personnel noticing problems with video surveillance equipment shall initially contact the Helpdesk.

Phone Number: 472-HELP (472-4357) or

The hours during academic sessions are

Monday-Thursday: 8 AM - 9 PM

Fridays: 8 AM - 4:30 PM

Check the Get Help for summer and extended hours.

If a department/division does not receive a contact within the specified time for their Impact Level, an email should be sent to

Fees and Expenses

ITS does not charge for the shared infrastructure costs for the campus video surveillance system. Funding for the back end server infrastructure, hosting environment and ITS staff time are all provided by ITS.

Campus departments are required to provide funding for the components of the system that are used by the department exclusively. This includes the cost of video surveillance cameras, the software license required for each camera, and the cost of the storage used by the department’s video recordings. Since this cost varies based on the type of camera and recording settings, this cost must be estimated on a per-installation basis.

ITS shall make a cost estimate of camera equipment, infrastructure recovery costs, and installation costs before the requesting party may agree to the purchase of any equipment. The purchasing party must document its willingness to meet these costs.