Director of IT Operations - iCIT - 13296

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ATTENTION:

The Instructional, Communication, and Information Technology (ICIT) Department seeks a Director of IT Operations.

JOB DETAILS:

The Director of IT Operations has two primary areas of responsibility: to assure efficient operations of ICIT organization and to facilitate strategic alignment with the University’s goals, objectives and plans.

The person in this position acts as the operational leader of ICIT, overseeing personnel development and recruitment functions, budget and contract management, and relationship management with all units of the university. The Director of Operations is responsible for achieving operational excellence of the ICIT organization by developing of and ensuring adherence to the Information Technology policies, procedures, and guidelines, and managing support and logistics functions of the organization.

In the area of strategic alignment, the Director of Operations will facilitate the ICIT strategic planning and reporting process, advocating for and executing programs to ensure the innovative application of technologies in support of UW-Whitewater initiatives.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree in Management or in IT related field
• 10+ years of IT Management experience
• Senior experience in Project Management
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Skill in organizing resources and establishing priorities
• Proven ability to lead a diverse workforce
• Demonstrated teamwork and abilities to effectively balance a broad range of competing interests.
• Knowledge of financial/business practices

Highly Desired Qualifications:

• 5+ years of experience in management within Higher Education environment
• A clear vision and understanding of the current and developing trends in higher education
• Strategic planning and advanced leadership skills and maturity
• Ability to foster a cooperative work environment to provide high quality services and establish consensus
• High level of negotiating skills
• High level of conflict management skills

RESPONSIBILITIES:

40%   A. Personnel development

1. Ensure that every member of iCIT team has a short and a long term career development plan and annual performance goals
2. Facilitate the process of establishing performance benchmarks and performance in collaboration with directors, managers and team leads
3. Facilitate personnel recruitment process, including review of position descriptions to assure alignment with organizational needs

30%   B. Operational Excellence, managing department alignment with Campus best practices

1. Development of Information Technology policies, procedures, and guidelines
2. Manage operational and logistics units such as Help Desk, procurement and asset management, lab and classroom management, and office technology support.
3. Ensure adherence to ITIL guidelines
4. Manage operational relationships with local technology staff throughout the units on campus, striving for alignment of responsibilities and clarity of expectations
5. Facilitate development of Service Catalog, SLAs and SLOs
6. Introduce process improvement to make sure support and service request issues are addressed timely
7. Drive automation and self-service to the extent possible
8. Support effective functioning of the PMO office (project management/business analysis) as a service to ICIT and the campus
9. Work with the PMO to facilitate transition from project to operations for new services.

15%   C. Strategic Alignment

1. Facilitate ICIT strategic planning process
2. Oversee annual reporting process
3. Engage PMO to facilitate tracking progress against strategic plan
4. Work with the PMO, other ICIT Directors, service owners and advocates to ensure resource alignment and service/application roadmap alignment with strategic goals
5. Coordinate execution of strategic initiatives

10%   D. Budget and Contract Management

1. Oversee budget development and other fiscal matters financial processes
2. Oversee enterprise technology licensing and renewal agreements
3. Oversee development of contracts and MOUs with external entities

5%    E. Other Duties as Assigned

1. Represent the Chief Information Officer in any absences or as requested
2. Will be an active participant in the following of safety rules and regulations including necessary training and drills

SPECIAL NOTES:

The University of Wisconsin-Whitewater is a regional comprehensive university with an enrollment of more than 12,000 students. UW-Whitewater has reached record enrollment four of the last five years and offers 50 majors in four colleges. UW-Whitewater also offers 15 master's degree programs and recently added a Doctorate of Business Administration. UW-Whitewater students achieve excellence in the classroom and on the playing field. In the 2014-15 Academic Year, UW-Whitewater was the first university in NCAA history at any level to win national championships in football, basketball and baseball in a single year. The campus offers more than 200 student organizations and is a vital economic engine for southeastern Wisconsin. UW- Whitewater is situated on 400 acres of land and has an annual budget of more than $219 million. - See more at: http://www.uww.edu/news

UW-Whitewater is part of the 26-campus University of Wisconsin System. Located in a community of 14,622 residents near the scenic Kettle Moraine State Forest in southeastern Wisconsin, Whitewater is within convenient driving distance to the metropolitan areas of Milwaukee, Madison, and Chicago.

Qualified veterans with a 30% or more service-connected disability are eligible for non-competitive appointment to permanent positions in classified civil service under s. 230.275, WI Stats. Ask the Human Resources contact listed on any job announcement for information on how to apply under this provision. Current State of Wisconsin employees are not eligible for non-competitive appointment.

The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and all veterans.

Wisconsin Statute 19.36(7)(b) provides that applicants for positions may indicate in writing that his or her identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wisconsin Statutes 19.36 (7)(a).

UW-Whitewater conducts criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment.

The University of Wisconsin - Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-W Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

TO ENSURE CONSIDERATION:

Applications received by AUGUST 24, 2017 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact us at 262-472-1024 or hrstudent@uww.edu.

For questions regarding the position please contact:

Kathy Rettmann
Office Associate
262-472-7790
icithr@uww.edu

TO APPLY:

Only complete application packages will be considered. A complete application includes online submission of the following documents:

• Resume
• Cover Letter
• Three Professional References

Who are you?

The job id is: 13296

A potential applicant who is NOT currently employed by the University of Wisconsin System, click here: UW-Whitewater External Applicants

A current employee of the University of Wisconsin System, click here: UW-Whitewater Internal Applicants

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