Technology Training Specialist - iCIT - 14914

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ATTENTION:

The Learning Technology Center/ Instructional Technology Services within iCIT at the University of Wisconsin - Whitewater seeks an Information Processing Consultant (Technology Documentation and Training Specialist).

JOB DETAILS:

This entry level position’s primary responsibility is to create documentation of software and provide introductory technology training workshops to staff members. The position will assist in the creation and delivery of training workshops. More specifically, this position will develop documentation on new technology products and new features of existing products, and provide 1-1 consultations, small group sessions, and large group workshops for campus-supported technologies. To do this effectively, this position will collaborate with other positions inside and outside of the Division of Instructional, Communication, and Information Technology (ICIT) to understand audience needs and translate technology uses to these audiences.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s Degree
• Familiarity and experience with Google Drive.
• Familiarity and experience with Microsoft Office.
• Familiarity with video conferencing platforms (such as Skype and Webex Meetings)

Desired Qualifications:

1. Familiarity with technology used in higher education
2. Degree, certification, or coursework in Technical Writing
3. Experience creating and updating documentation, such as how-to guides, to assist users in leveraging technology for various uses.
4. Experience actively listening to troubleshoot technology issues with users who have different levels of technology skills and provide consultation regarding best practices.
5. Experience producing documentation in both written and video capture formats to assist users in how to use technology.
6. Experience providing workshops that teach technology use to small (e.g., 5) and larger groups (e.g., 15+).

Knowledge, Skills and Abilities:

• Strong writing skills
• Strong public speaking skills
• Ability to work collaboratively and independently to achieve goals.
• Excellent professional oral and written communication skills
• Strong attention to detail with a high degree of organizational skills
• High degree of initiative to learn new things

RESPONSIBILITIES:

A. 25% Technology Training

1. Work with members of ICIT to learn about and understand both new and supported campus technology tools and their new features.
2. Design and develop training strategies utilizing documentation, consultations, workshops, and online training materials in both text and video to support tool use.
3. Provide 1-1 consultations related to supported technologies and best practices to campus staff.
4. Design, organize, and facilitate small and large group workshops featuring supported campus technologies.
5. Evaluate small and large group technology workshops in an effort to continuously improve offerings.
6. Collaborate with members of ICIT to support technology training for pilot projects. Assist in developing training for successful pilot projects to become more broadly adopted among campus staff.

B. 40% Technology Documentation

1. Create documentation for new technology tools adopted by the campus, working with positions inside and outside of ICIT to understand audience needs.
2. Update existing documentation for adopted campus technologies as updates and new features become available from the vendor.
3. Evaluate documentation provided by the vendor, ascertaining if and how it would fit in the documentation provided to campus staff.

C. 20% Technology Support

1. Assist ICIT staff in troubleshooting supported communication, collaboration, and work productivity tool issues that arise for campus employees.
2. Partner with Learning Technology Center staff to understand instructional-specific use of tools (e.g., the learning management system) and common issues related to instruction, assisting with learning management system support and related tools as needed.

D. 5% Professional Development

1. Maintain expert knowledge and awareness of trends, methods, and technological advances in technology training.
2. Attend meetings, conferences, and events (both in person and virtual) relevant to the position.
3. Disseminate information from professional development activities to others in the organization.

E. 10% Other Duties as Assigned

1. Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills.
2. Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds.
3. Participate in ICIT and campus-wide projects, as assigned.

CAMPUS INFORMATION:

UW-Whitewater (http://www.uww.edu) is the largest regional comprehensive university within the UW System and enjoys a reputation as a high quality residential campus located near the scenic Kettle Moraine State Forest in southeastern Wisconsin. UW-Whitewater is situated on 400 acres of land and has an annual budget of more than $219 million. UW-Whitewater is located in the community of Whitewater, which has 14,622 residents and is within convenient driving distance to the metropolitan areas of Madison, Milwaukee and Chicago. The university enrolls more than 12,000 students in more than 50 majors housed within four academic colleges. UW-Whitewater also offers 16 master’s degrees and a Doctorate in Business Administration. The university’s strategic plan can be found at: www.uww.edu/strategic-plan. It has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the state. UW-Whitewater is a Division III NCAA university and member of WIAC (http://wiacsports.com). The campus has over 200 student organizations and is a vital economic engine for southeastern Wisconsin.

UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 26-campus University of Wisconsin System (https://www.wisconsin.edu).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

To learn more about UW-Whitewater's competitive benefits packages go to our: ALEX webpage, which is our interactive benefits decision support tool.

SPECIAL NOTES:

UW-Whitewater embraces AAC&U’s LEAP principles (http://www.uww.edu/leap) and emphasizes student, staff and faculty participation in High-Impact Practices (https://www.aacu.org/resources/high-impact-practices). The Office of Research and Sponsored Programs (http://www.uww.edu/orsp) provides support for faculty scholarly and creative activities as well as other opportunities to apply for reassigned time and/or other resources to support research activities. UW-Whitewater faculty and staff also have access to technology transfer and research resources provided by WiSys (https://www.wisys.org).

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. 

TO ENSURE CONSIDERATION:

Applications received by December 7, 2018 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact us at 262-472-1024 or hrstudent@uww.edu.

For questions regarding the position please contact:

Jenny Ahrens
Operations Program Associate
icitHR@uww.edu
(262) 472-7790

TO APPLY:

Only complete application packages will be considered. A complete application includes online submission of the following documents:

• Letter of interest addressing specific experience related to the position's description and qualifications
• Resume
• Documentation Sample (note: if the candidate does not have a documentation sample from a previous position, they can create an example of how they would document a use of a common technology. For example, how to create a table in Microsoft Word or how to start a video conference in Webex.)
• Names and full contact information for three professional references (can be college instructor)

This Job ID is 14914

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