Windows Services Platform Lead- 12447 ***REOPENED***
This posting is no longer available.
The Instructional, Communication, and Informational Technology (iCIT) Department seeks a/n Windows Services Platform Lead.
JOB DETAILS:
The Windows Services Platform Lead will have direct responsibility for architecting, engineering, supporting and managing all aspects of the UW-Whitewater Windows platform including production support, and strategy development. The successful candidate will be the campus' Subject Matter Expert (SME) in the Windows platform as well as possess the ability to build and motivate a team to achieve a successful outcome. This position works within the Network Operations Center (NOC) group and is the principal campus technical authority for the Windows server environments providing enterprise and departmental services for the university. Duties include technology trends and strategic needs assessment; formulation of system requirements and design alternatives; technical consultations; platform architecture planning, installation, maintenance, problem resolution, security, system monitoring. Person in this position will be providing leadership to the junior team members in performing tasks associated with installation, maintenance and support of Windows servers and applications. The primary emphasis of this position is on the University's enterprise environment including Active Directory, Exchange, ISS and MS SQL environment.
This position operates under general supervision of and reports to the NOC group manager within Instructional, Communication & Information Technology (ICIT).
Successful candidates are the individuals who love solving deep and complex technical and business problems and want to have an outsized impact with the services/ products they deliver. Individuals with a passion for windows technologies, high level of intellectual curiosity, a commitment to excellence and an unparalleled drive to deliver world-class services.
QUALIFICATIONS:
Knowledge, Skills, Abilities and Experience Required:
1. Strong knowledge of the Windows server operating system. 5+ years of experience managing enterprise Windows platform, including software, systems and applications
2. Strong knowledge of and experience with Microsoft products such as AD, Exchange, IIS and SQL.
3. Demonstrated ability to design, specify, install, manage and maintain enterprise server infrastructure in a Windows environment
4. Knowledge of best practices, standards and policies in operating and securing windows servers.
5. Knowledge of best practices in physical and virtual hardware platforms for the Windows Operating System.
6. Knowledge, skills and experience with programming and scripting languages such Windows batch, Windows PowerShell, VBScript, and Perl.
7. Demonstrated ability to automate data collection, interpretation and routine system administration tasks through the use of scripting.
8. Experience with automated or unattended server deployment techniques and technologies.
9. Experience with automated virtual resource allocation and leveling techniques and technologies.
10. Strong knowledge and experience with server and network monitoring software.
11. Strong knowledge of network communication protocols and practices including TCP/IP, HTTP and SSL/TLS, SSH, SMTP, SFTP
12. Familiarity with LDAP.
13. Familiarity with the concepts and issues of mirroring disks with software tools.
14. Familiarity with the concepts and methods of effective project management. Demonstrated ability to develop technical standards, policies and procedures.
15. Experience preparing detailed project plans and leading technical teams on complex projects.
16. Experience and skills in troubleshooting and performance tuning hardware and operating systems
17. Problem solving skills, problem management techniques
18. Strong analytical and strategic thinking skills with a service oriented mindset
19. Excellent oral and written communication skills, including experience giving technical presentations or training.
20. Ability to work effectively in a team environment with a strong willingness to participate and help others
21. Excellent inter-personal skills, demonstrated ability to work closely with business partners, engineering, operations and vendors.
22. Ability to climb ladders and ability to lift at least 50 pounds.
Highly Valued Qualifications:
1. Bachelor's degree in Information Technology, Computer Science, Math or Engineering.
2. 2+ years of experience working with enterprise infrastructure technologies in a lead technologist role.
3. Knowledge of computer applications and systems programming principles, techniques
4. Knowledge of IT security best practices
5. Knowledge of trends, developments and best practices in Information Technology
Key Attributes:
-Analytical problem solving: Able to use a systematic approach in solving problems through analysis of problem and evaluation of alternate solutions; use logic, mathematics, or other problem solving tools in data analysis or in generating solutions.
-Organization and planning: Able to organize or schedule people or tasks, to develop realistic action plans while being sensitive to time constraints and resource availability.
-Ability to work effectively with others and in a diverse culture
-Commitment to task: Able to start and persist with specific courses of action while exhibiting motivation and a sense of urgency; willing to commit to long hours of work and make personal sacrifices in order to reach goals.
-Alertness: Able to be attentive to all aspects of the environment while working to monitor environment during routine activity.
-Tolerance of ambiguity: Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays, or unexpected events.
-Spoken Communications: Able to clearly present information through the spoken word: influence or persuade others through oral presentation in positive or negative circumstances; listen well.
-Written Communications: Able to write clearly, effectively present ideas, document activities, read and interpret written communications.
-Assertiveness: Able to maturely express one's feelings and opinions in spite of disagreement; accurately communicate to others regardless of their status or position.
-Coping: Able to maintain a mature, problem-solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejections, hostility or time demands.
RESPONSIBILITIES:
40% A. Windows Team Leadership:
A1. Lead a team of Windows Systems Administrators providing enterprise system administration for the Windows platform in UW-Whitewater. Provide mentoring and guidance.
A2. Exercise thought leadership and innovation in the resolution of technical challenges, as well as in the creation of long-term technical roadmaps for the Windows platform
A3. Drive innovation in all aspects of the Windows platform, improve automation, implement self service capabilities and evolve the core platform
A4. Establish strategy and enterprise class support and engineering model for the Windows platform, including directory services, configuration management and software distribution
A5. Create robust platform automation strategy at an in depth technical level and drive individual team members to realize that strategy
A6. Oversee technical activities of Windows system administration team, assist NOC manager in balancing team workload amongst Windows system administration staff
A7. Work with Microsoft partners and team members to determine support cycles and support requirements for Windows systems.
A8. Develop and maintain a complete set of product and component roadmaps for all Windows platform technologies
A9. Make recommendations for support requirements and negotiate terms of support contracts.
A10. Recommend and develop technical standards for the UW-Whitewater regarding physical and virtual hardware platforms for the Windows Operating System.
A11. Recommend and develop processes, procedures, and best practices for operating and securing Windows servers to ensure managed environments maintain the highest levels of availability, quality, and performance.
A12. Serve as the technical lead for large implementations and upgrade projects related to Windows services. Develop detailed implementation plans for the installation of servers, system software, and utilities, technical infrastructure, and multi-user applications. Lead and/or perform installation, maintenance, management, and support of enterprise Windows server environments
A13. Consult with user departments to determine the best way to meet their technical needs; analyze requirements for new/enhanced server environments; and perform research and development activities related to the selection and installation of complex applications, software and operating system.
A14. Act as escalation manager for highly critical business requests, responsible for driving team members to meet challenging SLAs and for working across teams to achieve a common goal. Actively participate in production outage incidents, ensuring root-cause analysis is identified and knowledge gained is applied for process improvement. Schedule and lead regular Windows team meetings to review outage incidents.
A15. Participate in 7x24x365 support for the Windows service as necessary, some late night and weekend work will be required
A16. Develop processes and practices and enhance technical solutions for management of Windows server infrastructure, to include automated resource management and unattended or automated server provisioning. Work with individual server administrators to ensure that processes and practices are understood and followed. Develop technical facilities for monitoring physical and virtual environments to ensure adequate performance and effective use of resources.
A17. Perform research, evaluate vendor proposals and make recommendations on infrastructure improvements to consolidate resources, increase efficiency and position UW-W¿s Windows platform for the future.
A18.Design and develop tests and testing procedures, prepare documentation on test criteria, execute according to plans and document results. Tests are to: establish proof of concept, functionality, and test against negative impacts of introducing new systems and technology into existing infrastructure.
A19. Assist in the development and implementation of campus disaster recovery and business continuity plans
A20.Prepare and/or deliver presentations and written documentation on technical plans and services, including management briefings on proposals as well as system documentation and troubleshooting / knowledgebase content for other iCIT staff to use in troubleshooting problems.
A21. Represents UWW interests regarding enterprise Windows services at UW System committees and technical advisory groups.
45% B. Windows Systems Support
B1. Install, patch, and maintain servers running the Windows operating system
B2. Build, configure, install, and maintain various software packages on Windows systems.
B3. Document and communicate system enhancements or changes utilizing formal change management system.
B4. Use enterprise backup system or other related technologies to back and restore files.
B5. Perform user management tasks such as creating accounts, changing passwords, etc.
B6. Analyze and respond to output from server monitoring systems.
10% C. Oversee Departmental Systems Management
C1. Oversee evaluation of vendor proposals and customer requests for alignment with University technical standards and directions.
C2. Consult with customers to understand technical requirements and recommend solutions that are consistent with University technical standards and directions.
C3. Assist in planning coordination, implementation, upgrade, and maintenance of server hardware and software relating to departmental systems assigned.
C4. Provide mentoring and guidance to junior staff supporting departmental systems.
5% D. Personal/Professional Development
D1. Attend external training sessions and industry conferences in topics closely related to assigned projects and responsibilities. Read professional literature on the same.
D2. Maintain current awareness of trends, methods, and technological advances in the industry and profession, especially as they relate to assigned projects and responsibilities, as well as to obtain technical assistance.
D3. Disseminate information from these activities to others within iCIT.
D4. Will be an active participant in the following of safety rules and regulations including necessary training and drills
CAMPUS INFORMATION:
The University of Wisconsin-Whitewater is a regional comprehensive university with an enrollment of more than 12,000 students. UW-Whitewater has reached record enrollment four of the last five years and offers 50 majors in four colleges. UW-Whitewater also offers 15 master's degree programs and recently added a Doctorate of Business Administration. UW-Whitewater students achieve excellence in the classroom and on the playing field. In the 2014-15 Academic Year, UW-Whitewater was the first university in NCAA history at any level to win national championships in football, basketball and baseball in a single year. The campus offers more than 200 student organizations and is a vital economic engine for southeastern Wisconsin. UW- Whitewater is situated on 400 acres of land and has an annual budget of more than $219 million. - See more at: http://www.uww.edu/news
SPECIAL NOTES:
The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and all veterans.
Wisconsin Statute 19.36(7)(b) provides that applicants for positions may indicate in writing that his or her identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wisconsin Statues 19.36 (7)(a).
UW-Whitewater conducts criminal backgrounds checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment.
For UW-W Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.
TO ENSURE CONSIDERATION:
Applications received by MAY 31, 2017 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.
If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact us at 262-472-1024 or hrstudent@uww.edu.
For questions regarding the position please contact:
Kathy Rettmann
Recruiting Intern - iCIT
262-472-7790
icithr@uww.edu
TO APPLY:
Only complete application packages will be considered.
A complete application includes online submission of the following documents:
-Resume, Cover Letter, and 3 professional references
Who are you?
The job ID is 12447:
A potential applicant who is NOT currently employed by the University of Wisconsin System, click here: UW-Whitewater External Applicants
A current employee of the University of Wisconsin System, click here: UW-Whitewater Internal Applicants
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