Visitor Services Coordinator - Admissions - 14935

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ATTENTION:

The Admissions Department at the University of Wisconsin-Whitewater seeks an Associate/Student Services Coordinator (Visitor Services Coordinator).

JOB DETAILS:

The Visitor Services Coordinator serves as a key member of the Admissions team and is responsible for the management of daily visits, college open house events, and the supervision of Campus Assistants-student tour guides. This is a 12-month, full-time position that reports to the Director of Admissions, and will be responsible for providing exceptional service to students, families and other constituents throughout the recruitment process. The individual will work collaboratively with the Admissions team and others across campus to ensure a positive visitor experience for students and families. The Visitor Services Coordinator is also responsible for recruiting, admitting and enrolling a talented and diverse student body. The individual will present information to prospective students during scheduled daily visit presentations, will recruit in an assigned territory, and will perform other duties as assigned by the director. Domestic travel is required, especially during the fall and spring recruitment seasons.

QUALIFICATIONS:

Minimum Qualifications:

• Earned Bachelor’s degree.
• Valid driver’s license (or ability to obtain a valid driver’s license).
• 1 year experience in admissions, recruitment, higher education, or marketing related field.

Desired Qualifications:

• Strong organizational and event planning skills.
• Experience with web development and use of CRM (customer relationship management) systems.
• Professional experience working with students and/or individuals from diverse backgrounds.
• Fluency in a second language; preferable Spanish.
• Familiarity with student information systems, particularly PeopleSoft.
• Strong written communication and public speaking skills.
• Effective interpersonal skills and ability to establish positive interaction with students, staff and faculty.

Knowledge, Skills, and Abilities:

• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills.
• Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds.

RESPONSIBILITIES:

The following examples of duties and responsibilities illustrate the general range of tasks assigned to the position, but are not intended to define the limits of required duties. Other essential duties may be assigned consistent with the general scope of the position.

Campus Visit Experience (50%)

1. Responsible for the development, management, and assessment of daily tours, high school group tours, Saturday visits, and Warhawk Premiere Days.
2. Manage event registration, confirmation and communications to all visitors. Ensure that all aspects of the campus visit experience are scheduled and accomplished in a timely and positive manner.
3. Responsible for all event management, including but not limited to, space reservations, event set-up, catering, check-in, coordination of speakers, additional staffing, etc.
4. Collaborate regularly and extensively with other academic and/or administrative units on campus to ensure successful visit programs.
5. Identify effective campus tour routes and engagement strategies.
6. Assess student and family feedback, making adjustments as needed to guarantee the quality of campus visits.

Student Supervision and Training (25%)

1. Responsible for the recruitment, selection, training and supervision of the admission’s Campus Assistants, which includes 14-16 students who provide campus tours.
2. Develop and execute comprehensive training and development for Campus Assistants. Monitor and coach throughout the year.
3. Schedule Campus Assistants in a manner that ensures adequate coverage for all campus visit events in a timely manner.
4. Monitor student employment budgets.

Recruitment, Admissions and Enrollment Management (25%)

1. Travel to and recruit students at college fairs and high schools in assigned territories in Wisconsin.
2. Establish working relationships with high school counselors in the assigned regions.
3. Review applications and make admission decisions in a fair manner, consistent with university and office policy.
4. Create and implement effective communication strategies using the CRM and other venues of outreach.
5. Field telephone and email inquiries from potential students and families and deliver informational presentations to students who come to campus for a tour.
6. Meet with prospective students and their parents during campus visits.
7. Be familiar with university policies and procedures, especially Housing, Financial Aid, First Year Experience, and Center for Students with Disabilities, to communicate effectively with prospects.
8. Participate in professional organizations, conferences and workshops when appropriate.
9. Serve as a liaison for one of the academic colleges and/or other university departments as a representative of the Admissions Office to serve as the primary office contact.
10. Additional duties as prescribed by the Director of Admissions.

CAMPUS INFORMATION:

UW-Whitewater (http://www.uww.edu) is the largest regional comprehensive university within the UW System and enjoys a reputation as a high quality residential campus located near the scenic Kettle Moraine State Forest in southeastern Wisconsin. UW-Whitewater is situated on 400 acres of land and has an annual budget of more than $219 million. UW-Whitewater is located in the community of Whitewater, which has 14,622 residents and is within convenient driving distance to the metropolitan areas of Madison, Milwaukee and Chicago. The university enrolls more than 12,000 students in more than 50 majors housed within four academic colleges. UW-Whitewater also offers 16 master’s degrees and a Doctorate in Business Administration. The university’s strategic plan can be found at: www.uww.edu/strategic-plan. It has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the state. UW-Whitewater is a Division III NCAA university and member of WIAC (http://wiacsports.com). The campus has over 200 student organizations and is a vital economic engine for southeastern Wisconsin.

UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 26-campus University of Wisconsin System (https://www.wisconsin.edu).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

To learn more about UW-Whitewater's competitive benefits packages go to our: ALEX webpage, which is our interactive benefits decision support tool.

SPECIAL NOTES:

UW-Whitewater embraces AAC&U’s LEAP principles (http://www.uww.edu/leap) and emphasizes student, staff and faculty participation in High-Impact Practices (https://www.aacu.org/resources/high-impact-practices). The Office of Research and Sponsored Programs (http://www.uww.edu/orsp) provides support for faculty scholarly and creative activities as well as other opportunities to apply for reassigned time and/or other resources to support research activities. UW-Whitewater faculty and staff also have access to technology transfer and research resources provided by WiSys (https://www.wisys.org).

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. 

TO ENSURE CONSIDERATION:

Applications received by December 7, 2018 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact us at 262-472-1024 or hrstudent@uww.edu.

For questions regarding the position, please contact:

Melissa Walton
Division of Enrollment and Retention
262.472.1385
waltonm@uww.edu

TO APPLY:

Only complete application packages will be considered. A complete application includes online submission of the following documents:

• Resume/CV
• Cover Letter/Letter of Interest addressing how they meet the minimum qualifications
• Three Professional/Supervisory References including name, title, institution/company, phone number and email address

This Job ID is 14935

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