Instructional, Communication and Information Technology (ICIT) offers a variety of technologies that enable you to do your work and connect with colleagues and students remotely so that teaching, work, and learning can continue no matter the environment.
Throughout this site, you will find tips, tools, resources, and support information designed to help you succeed while off-campus. As you access this information, please take into account your local network and its bandwidth limitations. This may mean reducing video fidelity, only running applications that you are using at that time, or limiting the number of devices that are connected to your home network.
Working, teaching, and learning remotely allow us to accomplish our goals, but the method in which we work, teach, or learn will likely be a bit different. Keep the idea in mind that “what am I trying to accomplish?” and then ask what technology can help you accomplish that goal. It is more likely to lead you to success than if you ask “how can I work/teach/learn exactly like I used to in a face-to-face setting.”
January 19th, 2021: Webex Teams is now simply "Webex." Check out the recent update notes from Cisco on the rebrand.
December 10th, 2020: You better watch out....for cybercriminals this holiday season. Check out these Helpful Tips for Online Shopping.
November 30th: You can now pre-assign Breakout Sessions in Webex Meetings! For more details, check out the latest LTC Blog Post.
November 17th, 2020: Check out these exciting new features in the most recent Webex Meetings 40.11 update. See full details in the latest LTC Blog Post.
Having tech issues? The Help Desk hours are Monday-Thursday from 8am-8pm and Friday from 8am-4:30pm via phone (262-472-4357) email (helpdesk@uww.edu). You can also open a service or support ticket through the Self-Service Portal.
For additional information on IT services and resources, please visit the ICIT website: http://www.uww.edu/icit
UW-W provides a number of tools that enable the community to continue to be productive while working remotely. Remote duties may include tasks like adjusting to different forms of communication, online collaboration, accessing campus network drives from your home location, and participating in synchronous meetings with other UW-W employees. Here is a checklist to help you prepare to work remotely:
Check Your Equipment - ensure you have the proper equipment to support working remotely (see examples below).
Test Your Internet – ensure you have broadband access to connect to the Internet.
Test Your Access - verify and test that you can access your email, campus systems and applications (WINS, Canvas, etc.), and documents online; communicate with colleagues; and host or participate in online meetings (Webex Meetings and Webex Teams).
Update and Share Contact Information:
While working remotely, it is important to remember that you are still at risk for cybersecurity attacks. Here are a few resources to help you stay secure while working remotely:
As the UW-W community continues to work and teach remotely, many employees are taking advantage of virtual spaces and web-conferencing tools. Thanks to a strong and long-standing partnership with Cisco, UW-W can offer the gold-standard of web-conferencing software, Webex.
Why Webex?
So what exactly makes Webex the clear choice for virtual meetings and web conferencing?
Webex Features
Webex Resources
You can download the Cisco Jabber application directly to your home computer or your mobile device with the Jabber Mobile app. Check out this site for installation links: https://www.uww.edu/icit/services/phones#TrainingDocumentation
Change your password remotely by following the steps in this document: Change Password while Working Remotely - (PDF)
No, please do not take your desktop with you. Most applications are browser based and will run from a home computer with an internet connection. If you do not have a home computer, please discuss with your supervisor and ICIT will work with them on a solution.
Contact the ltc@uww.edu or visit: https://spaces.uww.edu/display/instructional/Canvas+Getting+Started
Yes, but you must be connected to the VPN first.
Contact ltc@uww.edu or visit: https://spaces.uww.edu/display/instructional/Kaltura+Capture
January 19th, 2021: Webex Teams is now simply "Webex." Check out the recent update notes from Cisco on the rebrand.
January 14th, 2021: Check out the release notes from the latest version of Canvas available on January 16th, 2021.
December 10th, 2020: You better watch out....for cybercriminals this holiday season. Check out these Helpful Tips for Online Shopping.
November 30th: You can now pre-assign Breakout Sessions in Webex Meetings! For more details, check out the latest LTC Blog Post.
LTC staff are available Monday-Friday from 8:00am-4:30pm via phone (262-472-1004), email (ltc@uww.edu), and Webex to answer your questions and provide consultation. To request a Webex consultation just call or email us and the next available staff member will send you a link that you can click on to receive assistance!
The LTC offers a number of training sessions to support remote teaching. Please visit http://go.uww.edu/ltc-workshop-signup for the most up-to-date list of virtual sessions!
The latest updates from the LTC can be found on their blog: http://blogs.uww.edu/instructional/
The LTC is working with LEARN Center to collect ideas to enhance our resources and support. Please complete this survey to give us your ideas, as well as share resources you’ve created or that you’ve found useful as you prepared for alternative delivery: http://uwwhitewater.co1.qualtrics.com/jfe/form/SV_3pDH6u09C2hoxud
The LEARN Center is also available to discuss options and new ideas for activities or assessments via email (learn@uww.edu). You can also reach the LEARN Center via phone (262-472-5134) or Webex by appointment. To set up a call or conference time, please email learn@uww.edu. You may also want to refer to the LEARN Center’s Research-Based Teaching Tips for additional ideas, including leading online discussions and guides for crafting exams.
For help specifically with Canvas, here are a few more options:
Each week, LEARN and LTC sends out an announcement to all instructors titled: Remote Teaching Notes from LEARN and LTC. These announcements provide useful information such as instructional tips, resources, and training. You can view all past announcements in this archive:
Be sure to go through this checklist to make sure you are properly set up for remote instruction.
Check Your Equipment - ensure you have the proper equipment to support working remotely (see examples below).
Test Your Internet – ensure you have broadband access to connect to the Internet.
Test Your Access - verify and test that you can access your email, campus systems and applications (WINS, Canvas, etc.), and documents online; communicate with colleagues; and host or participate in online meetings (Webex Meetings and Webex Teams).
Update and Share Contact Information:
Additional Resources:
- Home Wi-Fi and Internet Troubleshooting
- Tips to Improve Internet Connectivity
While working remotely, it is important to remember that you are still at risk for cybersecurity attacks. Here are a few resources to help you stay secure while working remotely:
As the UW-W community continues to work and teach remotely, many employees are taking advantage of virtual spaces and web-conferencing tools. Thanks to a strong and long-standing contract with Cisco, UW-W can offer the faculty, staff, and students a secure communication platform that enhances user privacy and safety through the institutional license.
Why Webex?
So what exactly makes Webex the clear choice for virtual meetings and web conferencing?
Webex Features
Webex Resources
Teaching online, whether asynchronous, synchronous, or live-cast from a classroom, is different than traditional face-to-face instruction. Please remember that LTC and LEARN are here to support you. Check out the “Need Help?” section at the top of the page to contact us.
For more assessment ideas and strategies, please see the Assessment Tips for Alternative Teaching Handout.
You can download the Cisco Jabber application directly to your home computer or your mobile device with the Jabber Mobile app. Check out this site for installation links: https://www.uww.edu/icit/services/phones#TrainingDocumentation
Change your password remotely by following the steps in this document: Change Password while Working Remotely - (PDF)
No, please do not take your desktop with you. Most applications are browser based and will run from a home computer with an internet connection. If you do not have a home computer, please discuss with your supervisor and ICIT will work with them on a solution.
Contact the ltc@uww.edu or visit: https://spaces.uww.edu/display/instructional/Canvas+Getting+Started
Yes, but you must be connected to the VPN first.
Contact ltc@uww.edu or visit: https://spaces.uww.edu/display/instructional/Kaltura+Capture
January 19th, 2021: Webex Teams is now simply "Webex." Check out the recent update notes from Cisco on the rebrand.
December 10th, 2020: You better watch out....for cybercriminals this holiday season. Check out these Helpful Tips for Online Shopping.
November 17th, 2020: Check out these exciting new features in the most recent Webex Meetings 40.11 update. See full details in the latest LTC Blog Post.
Below are some helpful tips for learning remotely. You can also check out the Remote Learning Checklist and UW-W Supported Resources for Remote Learning.
We have a large amount of software, including Adobe, available using our Virtual Lab. To get started, go to http://gateway.uww.edu and login with your Net-ID and Password. Additional information is available at: https://www.uww.edu/icit/services/virtual-lab
Canvas allows you to set up notifications for many different areas of Canvas. They can be configured to send you an email and/or a text message. See this guide for additional information: https://community.canvaslms.com/t5/Student-Guide/How-do-I-set-my-Canvas-notification-preferences-as-a-student/ta-p/434
The Canvas Dashboard has a To Do section that lists upcoming assignments for your courses. Additional information is available at: https://community.canvaslms.com/t5/Student-Guide/How-do-I-use-the-To-Do-list-and-sidebar-in-the-Dashboard-as-a/ta-p/511
Yes! General Access Computers Labs are still open during any periods of alternate course delivery. For the most updated hours see: https://www.uww.edu/icit/services/ga-labs
Here are some Webex Etiquette tips to help you effectively engage in your synchronous class sessions:
We have guides for you if you are joining Webex Meetings scheduled by your instructor in canvas:
Students have their own Webex accounts, available by signing in at uww.webex.com. From your dashboard, you can schedule a meeting with others, start an instant meeting in your Personal Meeting Room, and view any recordings you may have made in a Webex Meeting.
To troubleshoot some common issues, see our Video Conferencing (Webex) Troubleshooting page. If you don’t find an answer to your question, don’t hesitate to reach out to the ICIT Help Desk.
Yes! You can also use a phone to dial into the meeting for audio. When you are joining the meeting follow the prompts to connect your phone for audio.
Whenever possible, connect using an ethernet cable. This will make sure you have the highest speeds possible. If you only have Wireless available, that is generally fine. If you are having issues, ask others in the household to limit their internet usage during your class, and be sure to close any unused programs on your computer. If you continue to have issues please reach out to the Help Desk for assistance.
Use campus resources if home internet is a struggle for you. Find a spot in the Library, the University Center, or any campus building -- there are many quiet, low traffic areas that can provide solid internet access. Even campus parking lots are equipped with access to Wi-Fi!
For internet difficulties in residence halls, contact University Housing.
If you are facing internet issues, be sure to let your instructor know so they are aware. They may have some suggestions for you.
LinkedIn Learning has a large library of videos that are available at no additional cost. Login with your Net-ID and Password at http://go.uww.edu/linkedinlearning
Kaltura is a video tool that is integrated directly into Canvas! You can access it from the “My Media” menu on the “Account” menu. Additional information is available at: https://spaces.uww.edu/display/instructional/Kaltura+Capture
The Respondus Lockdown Browser is an application that some instructors will require you to use for online exams. You can download and install the application by following these instructions: https://spaces.uww.edu/pages/viewpage.action?pageId=11469884