Instructional, Communication and Information Technology (ICIT) offers over 50 technology services to help campus meet educational, research, learning, and administrative objectives. ICIT fosters your success in utilizing campus technology resources no matter the situtation: on campus, remote, or hybrid (combining in-person and virtual).
Get informaton about campus-supported technology services »
Access self-service and on-demand resources for using and troubleshooting technology at ServiceNow.
Visit ICIT's New to Campus website to get started with campus technology.
Employees working remotely some or all of the time or returning to campus after time away may find their computers will have pending updates for software, like Microsoft Office, and Third Party Patches. Please allow time for computers to run these updates when first connecting to the campus network.
Solve common issues with our Returning to Campus FAQs.
Visit, call, or email the Help Desk, located in Anderson 2000.
View a list of campus buildings and their hours.
See a list of Video Enabled Classrooms and training materials for those rooms.
View our suggestions for hybrid meetings in Video Enabled Conference Rooms.
Request a consultation to learn how to use Classroom Technology or Video Enabled Conference Rooms.
Troubleshoot common video conferencing (Webex Meetings) issues.
As you access this information, please take into account your local network and its bandwidth limitations. This may mean reducing video fidelity, only running applications that you are using at that time, or limiting the number of devices that are connected to your home network.
Read the May 2022 "Connect IT" Newsletter to catch up on recent IT news on campus!
Having tech issues? The Help Desk hours are Monday-Thursday from 8am-8pm and Friday from 8am-4:30pm via phone (262-472-4357) email (helpdesk@uww.edu). You can also open a service or support ticket through the Self-Service Portal.
For additional information on IT services and resources, please visit the ICIT website: http://www.uww.edu/icit
UW-W provides a number of tools that enable the community to be productive while working remotely. This checklist will help you prepare to work remotely:
Check Your Equipment - ensure you have the proper equipment to support working remotely (see examples below).
Test Your Internet – ensure you have broadband access to connect to the Internet.
Test Your Access - verify and test that you can access your email, campus systems and applications (WINS, Canvas, etc.), and documents online; communicate with colleagues; and host or participate in online meetings (Webex Meetings and Webex ).
Update and Share Contact Information:
Additional Resources:
- Home Wi-Fi and Internet Troubleshooting
- Tips to Improve Internet Connectivity
While working remotely, it is important to remember that you are still at risk for cybersecurity attacks. Here are a few resources to help you stay secure while working remotely:
Thanks to a strong and long-standing partnership with Cisco, UW-W can offer the gold-standard of video conferencing software: Webex.
Why Webex?
What makes Webex the clear choice for virtual meetings and viedo conferencing?
Webex Features
Webex Resources
You can download the Cisco Jabber application directly to your home computer or your mobile device with the Jabber Mobile app. Check out this site for installation links: https://www.uww.edu/icit/services/phones#TrainingDocumentation
Change your password remotely by following the steps in this document: Change Password while Working Remotely - (PDF)
No, please do not take your desktop with you. Most applications are browser based and will run from a home computer with an internet connection. If you do not have a home computer, please discuss with your supervisor and ICIT will work with them on a solution.
Contact the ltc@uww.edu or visit: Getting Started with Canvas.
Yes, but you must be connected to the VPN first.
Check out these tips and directions on how to use Webex Teams: https://uww.service-now.com/kb?id=kb_article_view&sysparm_article=KB0010802
Contact ltc@uww.edu or visit: Getting Started with Kaltura Capture.
As you access this information, please take into account your local network and its bandwidth limitations. This may mean reducing video fidelity, only running applications that you are using at that time, or limiting the number of devices that are connected to your home network.
July, 2021: Read the July 2021 "Connect IT" Newsletter to catch up on recent IT news on campus!
June 15th, 2021: Cisco recently announced a rebranding of the Webex suite, check out more details in the LTC Blog Post.
LTC staff are available Monday-Friday from 8:00am-4:30pm via phone (262-472-1004), email (ltc@uww.edu), and Webex to answer your questions and provide consultation. To request a Webex consultation just call or email us and the next available staff member will send you a link that you can click on to receive assistance!
The LTC offers a number of training sessions to support remote teaching. Please visit http://go.uww.edu/ltc-workshop-signup for the most up-to-date list of virtual sessions!
The latest updates from the LTC can be found on their blog: http://blogs.uww.edu/instructional/
The LTC is working with LEARN Center to collect ideas to enhance our resources and support. Please complete this survey to give us your ideas: http://uwwhitewater.co1.qualtrics.com/jfe/form/SV_3pDH6u09C2hoxud
The LEARN Center is also available to discuss options and new ideas for activities or assessments via email (learn@uww.edu). You can also reach the LEARN Center via phone (262-472-5134) or Webex by appointment. To set up a call or conference time, please email learn@uww.edu. You may also want to refer to the LEARN Center’s Research-Based Teaching Tips for additional ideas, including leading online discussions and guides for crafting exams.
For help specifically with Canvas, here are a few more options:
Each week, LEARN and LTC sends out an announcement to all instructors titled: Remote Teaching Notes from LEARN and LTC. These announcements provide useful information such as instructional tips, resources, and training. You can view all past announcements in this archive:
Be sure to go through this checklist to make sure you are properly set up for remote instruction.
Check Your Equipment - ensure you have the proper equipment to support working remotely (see examples below).
Test Your Internet – ensure you have broadband access to connect to the Internet.
Test Your Access - verify and test that you can access your email, campus systems and applications (WINS, Canvas, etc.), and documents online; communicate with colleagues; and host or participate in online meetings (Webex Meetings and Webex Teams).
Update and Share Contact Information:
Additional Resources:
- Home Wi-Fi and Internet Troubleshooting
- Tips to Improve Internet Connectivity
While working remotely, it is important to remember that you are still at risk for cybersecurity attacks. Here are a few resources to help you stay secure while working remotely:
Thanks to a strong and long-standing partnership with Cisco, UW-W can offer the gold-standard of web-conferencing software, Webex.
Why Webex?
What makes Webex the clear choice for virtual meetings and web conferencing?
Webex Features
Webex Resources
Teaching online, whether asynchronous, synchronous, or live-cast from a classroom, is different than traditional face-to-face instruction. Please remember that LTC and LEARN are here to support you. Check out the “Need Help?” section at the top of the page to contact us.
For more assessment ideas and strategies, please see the Assessment Tips for Alternative Teaching Handout.
You can download the Cisco Jabber application directly to your home computer or your mobile device with the Jabber Mobile app. Check out this site for installation links: https://www.uww.edu/icit/services/phones#TrainingDocumentation
Change your password remotely by following the steps in this document: Change Password while Working Remotely - (PDF)
No, please do not take your desktop with you. Most applications are browser based and will run from a home computer with an internet connection. If you do not have a home computer, please discuss with your supervisor and ICIT will work with them on a solution.
Contact the ltc@uww.edu or visit: Getting Started with Canvas.
Yes, but you must be connected to the VPN first.
Check out these tips and directions on how to use Webex Teams: https://uww.service-now.com/kb?id=kb_article_view&sysparm_article=KB0010802
Contact ltc@uww.edu or visit: Getting Started with Kaltura Capture.
As you access this information, please take into account your local network and its bandwidth limitations. This may mean reducing video fidelity, only running applications that you are using at that time, or limiting the number of devices that are connected to your home network.
July, 2021: Read the July 2021 "Connect IT" Newsletter to catch up on recent IT news on campus!
June 15th, 2021: Cisco recently announced a rebranding of the Webex suite, check out more details in the LTC Blog Post.
While most classes will be held in-person, you may have some classes that meet remotely. To help you prepare for any remote classes, check out UW-W Supported Resources for Remote Learning.
Whether in-person or remote, most classes will have a Canvas course. Take a few minutes to get acquainted with your courses in Canvas. In particular, review the Syllabus carefully – instructors often include critical information. Check for any Announcements from your instructor and respond accordingly.
If you have questions about the course, contact your instructor directly or schedule time to speak during their office hours.
Create a distraction-free space. Put your phone on “Do Not Disturb” or leave it on silent in your bag.
Check your UW-W emails frequently as well as other channels through which your instructor might contact you (Canvas Inbox, Webex Teams, etc.).
Continue to take full advantage of campus-supported technology to enhance your learning experience: use cloud-based collaboration tools such as Google Docs to make progress in group projects; stay connected with classmates via Webex Teams explore different possibilities to demonstrate your learning with creative software such as Adobe Creative Cloud or even with audio/video recording.
Canvas allows you to set up notifications for many different areas of Canvas. They can be configured to send you an email and/or a text message. See this guide for additional information: https://community.canvaslms.com/t5/Student-Guide/How-do-I-set-my-Canvas-notification-preferences-as-a-student/ta-p/434
The Canvas Dashboard has a To Do section that lists upcoming assignments for your courses. Additional information is available at: https://community.canvaslms.com/t5/Student-Guide/How-do-I-use-the-To-Do-list-and-sidebar-in-the-Dashboard-as-a/ta-p/511
We have a large amount of software, including Adobe, available using our Virtual Lab. To get started, go to http://gateway.uww.edu and login with your Net-ID and Password. Additional information is available at: https://www.uww.edu/icit/services/virtual-lab.
Yes! For the most updated hours and available software see: https://www.uww.edu/icit/services/ga-labs
Yes! With UW-Whitewater Virtual Lab, you can access many of the software packages offered in the General Access Labs remotely from your own computer as long as you have a high-speed internet connection. For more information, please see: https://www.uww.edu/icit/services/virtual-lab.
Here are some Webex Etiquette tips to help you effectively engage in your synchronous class sessions:
We have guides for you if you are joining Webex Meetings scheduled by your instructor in canvas:
Students have their own Webex accounts, available by signing in at uww.webex.com. From your dashboard, you can schedule a meeting with others, start an instant meeting in your Personal Meeting Room, and view any recordings you may have made in a Webex Meeting.
To troubleshoot some common issues, see our Video Conferencing (Webex) Troubleshooting page. If you don’t find an answer to your question, don’t hesitate to reach out to the ICIT Help Desk.
Whenever possible, connect using an ethernet cable. This will make sure you have the highest speeds possible. If you only have Wireless available, that is generally fine. If you are having issues, ask others in the household to limit their internet usage during your class, and be sure to close any unused programs on your computer. If you continue to have issues please reach out to the Help Desk for assistance.
Use campus resources if home internet is a struggle for you. Find a spot in the Library, the University Center, or any campus building -- there are many quiet, low traffic areas that can provide solid internet access. Even campus parking lots are equipped with access to Wi-Fi!
For internet difficulties in residence halls, contact University Housing.
If you are facing internet issues, be sure to let your instructor know so they are aware. They may have some suggestions for you.
Kaltura is a video tool that is integrated directly into Canvas and can be used to submit video assignments. See "Submitting a Canvas Video Assignment."
The Respondus Lockdown Browser is an application that some instructors will require you to use for online exams. You can download and install the application by following these instructions: https://uww.service-now.com/kb?id=kb_article_view&sysparm_article=KB0010696
LinkedIn Learning has a large library of videos that are available at no additional cost. Login with your Net-ID and Password at http://go.uww.edu/linkedinlearning .
If you need additional assistance, please reach out to the Help Desk via email (helpdesk@uww.edu) or phone (262-472-4357).