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Working, Teaching, and Learning Remotely

With recent developments regarding the COVID-19 pandemic, many UW-W students and staff have been forced to adapt to alternative teaching, work, and learning methods. In order to help with this transition, Instructional, Communication and Information Technology (ICIT) offers a variety of technologies that allow you to connect with colleagues and students remotely so that teaching, work and learning can continue uninterrupted. 

Throughout this site you will find tips, tools, resources and support information designed to help you succeed while off campus. As you access this information, please take into account your local network and its bandwidth limitations. This may mean reducing video fidelity, only running applications that you are using at that time, or limiting the amount of devices that are connected to your home network.

FAQs »
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What's New?

We will be updating the site often, so please check back for new information and resources for working remotely.

UW-W provides a number of tools that enable the community to continue to be productive while working remotely.  We suggest that faculty and staff with laptops or personal home computers verify that they are set up to work remotely by testing their ability to access UW-W resources.  Remote duties may include tasks like adjusting to different forms of communication, online collaboration, accessing campus network drives from your home location, and participating in synchronous meetings with other UW-W employees.  Be prepared by doing the following:

  • Check Your Equipment - ensure you have the proper equipment to support working remotely (see examples below).
    • Computer - bring home your work laptop, power cord, and any accessories you use (i.e. mouse and headset); or use a personal computer (laptop or desktop). If you do not have access to a computer at home, please reach out to your supervisor and ICIT will work with them to get you accommodated.
    • Microphone – this may be built into your laptop/desktop, or you may use an external device such as a USB microphone or headset.
    • Webcam – a camera may already be built into your laptop/desktop, but you can also use an external USB camera for video conferencing.

  • Test Your Internet – ensure you have broadband access to connect to the Internet.
  • Test Your Access - verify and test that you can access your email, campus systems and applications (WINS, Canvas, etc.), and documents online; communicate with colleagues; and host or participate in online meetings (Webex Meetings and Webex Teams).
    • Make sure you are able to login to UW-W's VPN. This will allow you to access network files while working from home.

  • Update and Share Contact Information:
    • Ensure that your departmental emergency contact information - home phone, cell phone, personal email - is up-to-date and everyone who needs it has a copy.
    • Exchange cell phone numbers with your closest colleagues so you can be reached in an emergency.
    • You can continue to make and receive phone calls from your UW-W number through Jabber and Jabber Mobile.

  • Review Online Security at Home – ensure your home network and any personal computers are set to protect you and UW-W.

UW-W Supported Resources for Working Remotely

I want to...

Tool (with links to instructions)

Quick Tips for Getting Started

Work on files that I usually access from campus on my Network Drives (e.g. G:, H:, T:).

VPN (Cisco AnyConnect)

  • Get connected BEFORE you need to access files remotely, so you can get support from the Help Desk if you have trouble.
  • If you are accessing network files (G:Drive and T:Drive) from a home device, you will need to map them.

Use my computer to make/receive calls from my work phone number, as well as access my voicemail.

Jabber

  • It comes pre-installed on your campus computer--just open Cisco Jabber and enter your NET-ID and password to get started! 
  • Please DO NOT forward your work phone to a cell phone, there is not enough call capacity to handle all campus employees. Simply download the Jabber application from your home device instead. You can also download Jabber Mobile on your cell phone or tablets.
  • You can also use Cisco Jabber at home, on you own device to easily make and receive work calls.
  • Review this Quick Start Guide to familiarize yourself with what you can all do with Jabber!

Collaborate on documents, spreadsheets, and presentations with others.

Google Drive

  • Talk with your team or colleagues about how you want to use Google Drive for your work. 
  • The key is organization of work into folders and making sure everyone has access to those folders! You might think about creating a Shared Google Drive as a way to share multiple files with a team-use. 
  • Quickly learn Google Drive Basics.
Send an instant message to another staff member or a group. Webex Teams
  • Talk with your team or colleagues about how you want to use Webex Teams for your work. 
  • Download it to your computer, tablet, and/or phone to never miss a communication! 
  • Check out this QuickStart Guide and Use Cases to get started! 
  • Watch this 1.5 minute video to learn how to send a message in Webex Teams! 
Hold a meeting online. Webex Meeting

What's New?

April 3rd, 2020: Check out the latest "Teaching Talk" webinar episode, First Week of Alternative Learning hosted by LEARN and the LTC.  

April 2nd, 2020: Interact with Cisco Webex Meetings and Webex Teams directly from your Canvas Course with the Cisco Webex Connector!

UW-W provides a number of tools that support instructors in providing instruction in alternative delivery.  The Learning Technology Center (LTC) offers a number of resources to support instructors in using these tools and transitioning their teaching to alternative delivery:

  • LTC staff are available Monday-Friday from 8:00am-4:30pm via phone (262-472-1004), email (ltc@uww.edu), and Webex to answer your questions and provide consultation.  To request a Webex consultation just call or email us and the next available staff member will send you a link that you can click on to receive assistance!
  • The LTC offers a number of training sessions to support remote teaching.  Please visit http://go.uww.edu/ltc-workshop-signup for the most up-to-date list of virtual sessions!
  • The latest updates from the LTC can be found on their blog: http://blogs.uww.edu/instructional/
  • The LTC is working with LEARN Center to collect ideas to enhance our resources and support.  Please complete this survey to give us your ideas, as well as share resources you’ve created or that you’ve found useful as you prepared for alternative delivery: http://uwwhitewater.co1.qualtrics.com/jfe/form/SV_3pDH6u09C2hoxud

The LEARN Center is also available to discuss options and new ideas for activities or assessments via email (learn@uww.edu).  You can also reach the LEARN Center via phone (262-472-5134) or Webex by appointment. To set up a call or conference time, please email learn@uww.edu.  You may also want to refer to the LEARN Center’s Research-Based Teaching Tips for additional ideas, including leading online discussions and guides for crafting exams.

For help specifically with Canvas, here are a few more options:

  • Canvas Support is available 24 hours a day, 7 days a week, 365 days a year by phone, chat, or email.
  • The LTC has put together a self-paced Canvas training course so instructors can learn more about Canvas at their own pace and personalize their learning to the things they need.

The next step is to make sure you have the correct equipment and access for your alternative course delivery, please go through the following checklist:

  • Check Your Equipment - ensure you have the proper equipment to support working remotely (see examples below).
    • Computer - bring home your work laptop, power cord, and any accessories you use (i.e. mouse and headset); or use a personal computer (laptop or desktop). If you do not have access to a computer at home, please reach out to your supervisor and ICIT will work with them to get you accommodated.
    • Microphone – this may be built into your laptop/desktop, or you may use an external device such as a USB microphone or headset.
    • Webcam – a camera may already be built into your laptop/desktop, but you can also use an external USB camera for video conferencing.
  • Test Your Access - verify and test that you can access your email, campus systems and applications (WINS, Canvas, etc.), and documents online; communicate with colleagues; and host or participate in online meetings (Webex Meetings and Webex Teams).
    • Make sure you are able to login to UW-W's VPN. This will allow you to access network files while working from home.
  • Update and Share Contact Information:
    • Ensure that your departmental emergency contact information - home phone, cell phone, personal email - is up-to-date and everyone who needs it has a copy.
    • Exchange cell phone numbers with your closest colleagues so you can be reached in an emergency.
    • You can continue to make and receive phone calls from your UW-W number through Jabber and Jabber Mobile.

UW-W Supported Resources for Remote Instruction

I want to...

Tool (with links to instructions)

Quick Tips for Getting Started

Give students access to my course’s content and activities online. 

Canvas

  • Use your Canvas course to move students through required content when unable to meet face-to-face. 
  • Be prepared to move assessments into Canvas, if necessary.
  • Instructors will need to publish the course before the students are able to access it. 

Communicate with my students to let them know what is happening in our course. 

There are a number of campus-supported tools for this. Please see the box to the right for our recommendations. 

  • If you have not yet been using Canvas for your course, we recommend using WINS to email your class to notify them that you will be using Canvas and that you expect them to check the course site for further information. 
  • Once you have notified your students or you have been using Canvas thus far, there are a number of ways to communicate with your students: 
    • Canvas Inbox Messaging to create consistent, course-related communications for students to help maintain the instructor-student communication process.  
    • Canvas Announcements to effectively post course updates or changes to the entire class at one time (note: avoid using announcements for additional content delivery).
    • Webex Teams in Canvas to promote personalized interactions and create humanized communications with your students via individual or group video chats, voice calls, or text-based instant messaging. 
    • Webex Meetings in Canvas to hold virtual office hours, class sessions in real-time,and  group meetings. (Extra tip: Don’t forget to record your meetings for the students to review later!)

Create content to share with my students to help them understand our course topics. 

There are a number of campus-supported tools for this. Please see the box to the right for our recommendations. 

Share my syllabus and course content online.  

There are a few different ways to do this in Canvas. Please see the box to the right for a few ideas. 

  • Use the Syllabus area to share your syllabus.  
  • Use the Home area to add modules (or headers) to direct your students (e.g., Week 7) and add files or links to them.
  • Extra Tip: Students tend to prefer the Home area to appear in a chronological order of things they have to do.   

Use online discussions to promote interaction and deeper learning around our course topics. 

Canvas-Discussions

  • Enable the Discussions navigation item.
  • Use open-ended, thought provoking questions, encouraging critical thinking and student engagement. 
  • Be sure to write out expectations for discussions so students stay engaged in the topic (i.e. respond to peers with open-ended questions for deeper discussion).

Put the quiz I usually do in class online. 

Canvas-Quizzes

  • Use “Classic” quizzes as we do not yet support “New” quizzes. 
  • Use feedback to direct students to further information to guide their learning. 
  • Review our instructional training Canvas course for more in-depth documentation on how to set-up your quiz. 

Give grades and feedback on student assignments. 

Canvas-Speedgrader

Have students access academic software on their own devices. 

Virtual Labs (Citrix)

Have students access Adobe Creative Cloud applications on their own devices.

Adobe Creative Cloud Desktop Application

  • UW-W students are now able to access the entire Adobe Creative Cloud Suite from their own devices until May 31st, 2020
  • Students can install Adobe applications on personal devices, by visiting:   https://www.adobe.com/creativecloud/desktop-app.html and installing the Creative Cloud Desktop Application.

Manage student expectations. 

There are a few different ways to do this in Canvas. Please see the box to the right for a few ideas. 

  • Canvas allows you to establish Due Dates to maintain course structure and flow; it is also important to communicate flexibility and alternative arrangements as situations warrant. Use due dates to continue to guide students through the content that would ordinarily be covered in face-to-face courses.
  • Enable and authorize the UW-Whitewater App to interact with your course in Canvas. This will allow your students to get assignment due notifications inside of the app. For directions, visit our information page on  authorizing the UW-Whitewater App in Canvas.
  • Canvas also has the ability to create Pages and “To-Do” items. Using the to-do feature during page creation allows for easy access to content for the students, who may need guidance working in the online format. To-do populates the content page to the student calendar, allowing for 1-click access to the content, and continues to help navigate students through the flow of the course.   

Make my online instruction accessible for students with disabilities.

The Center for Students with Disabilities (CSD) has created several resources for accessibility and online instruction

  • If you have any questions about how your courses can be made accessible for students who have self-disclosed, feel free to contact the student’s Disability Service Coordinator which is listed on their accommodation letter or available in the Faculty Portal.
  • CSD has created a Canvas page to help faculty and staff. On this site, you can explore topics related to working with students with disabilities and the CSD, as well as access additional resources. 

  • Generate an automatic transcription of a recorded Webex meeting or event.

What's New?

April 1st, 2020: Succeed while learning remotely with our Remote Learning Checklist for students!

Remote Learning Checklist »

UW-W Supported Resources for Learning Remotely

I want to...

Tool (with links to instructions)

Quick Tips for Getting Started

Know the latest information on the situation.

Official information will be sent out using campus alerts and email.

  • Check your UW-W email address often (at least once per day if not more). We also recommend setting up your phones and devices to connect to your account. Configuring it on your device will allow you to get real time notifications when messages are sent. 
  • The campus also sends out emergency notifications using Informacast .  

Make sure I receive updates on my courses and know when things are due. 

Depending on your instructor’s communication preferences and prior use of Canvas, it is important to check your UW-W email and Canvas course sites frequently.

  • As stated above, check your UW-W email often! 
  • Also, check your Canvas course sites often for updates!
  • Set up your Canvas notifications to help you stay on top of things. The most likely ways an instructor will try to reach you from within Canvas are Announcements and Conversations, so definitely turn those on.  If you want to receive the notifications directly to your phone, be sure to update your contact methods .   
  • Use the calendar to see when items for your courses are due. 
Access academic software from my personal device.

Virtual Labs (Citrix)

Access the Adobe Creative Cloud Suite from my personal device.

Adobe Creative Cloud Desktop Application

  • UW-W students are now able to access the entire Adobe Creative Cloud Suite from their own devices until  May 31st, 2020
  • To install Adobe applications on your personal device, please visit:   https://www.adobe.com/creativecloud/desktop-app.html and install the Creative Cloud Desktop Application. Once installed, login with your Net-ID and Password. You can then install your choice of Adobe applications.
Collaborate on documents, spreadsheets, and presentations with others.

Google Drive

  • Talk with your team about how you want to use Google Drive for your work. 
  • The key is organization of work into folders and making sure everyone has access to those folders! You might think about creating a Shared Google Drive as a way to share multiple files with a team-use. 
  • Quickly learn Google Drive Basics.
Create a virtual space to chat, share files, and hold meetings with a group or your instructors.  Webex Teams
  • Collaborate with your classmates from anywhere on any device with Webex Teams. 
  • Download it to your computer, tablet, and/or phone to never miss a communication! 
  • Check out this QuickStart Guide and Use Cases to get started! 
  • Watch this 1.5 minute video to learn how to send a message in Webex Teams! 
Schedule and run an online meeting Webex Meetings

Join and participate in an online meeting Webex Meetings
Access campus online resources. UW-Whitewater App
  • Download the  UW-Whitewater App to access resources, communicate with your peers, view your course schedule and receive reminders on course due dates.

FREQUENTLY ASKED QUESTIONS

You can download the Cisco Jabber application directly to your home computer or your mobile device with the Jabber Mobile app. Check out this site for installation links: https://www.uww.edu/icit/services/phones#TrainingDocumentation

Change your password remotely by following the steps in this document: Change Password while Working Remotely - (PDF)

No, please do not take your desktop with you. Most applications are browser based and will run from a home computer with an internet connection. If you do not have a home computer, please discuss with your supervisor and ICIT will work with them on a solution. 

Contact the ltc@uww.edu or visit: https://spaces.uww.edu/display/instructional/Canvas+Getting+Started

Yes, but you must be connected to the VPN first.

Contact ltc@uww.edu or visit: https://spaces.uww.edu/display/instructional/Kaltura+Capture

Yes! Contact ltc@uww.edu or visit: https://spaces.uww.edu/display/instructional/VBrick+Rev+-+Streaming

Yes! You can tweak the notifications preferences on your account settings located at the left sidebar. Through this, you can see if you want to be notified right away, be sent daily or weekly summaries, or not be notified at all.

Below are some helpful tips for working remotely. You can also check out the Remote Learning Checklist.

  1. Try and complete the work for your courses during the times that your class would normally meet. This will help you keep a similar schedule to your previous in-person one and help keep you on track with your assignments.

  2. If you have questions, contact your professors! They will more than likely be online to answer you within a reasonable amount of time.

  3. Reach out to your classmates with questions to see if they know the answer! Your peers may be a good resource as they are experiencing the same changes right now.

  4. Create a distraction free space. This could mean putting your phone on “Do Not Disturb” or turnin.

  5. Make every effort to attend (optional) online lectures rather than watching the recorded versions later.

  6. Check your UW-W emails daily.

Yes!  UW-W students are now able to access the entire Adobe Creative Cloud Suite from their own devices until May 31st, 2020. 

To install Adobe applications on your personal device, please visit:   https://www.adobe.com/creativecloud/desktop-app.html and install the Creative Cloud Desktop Application.  Once installed, login with your Net-ID and Password. You can then install your choice of Adobe applications.

UW-Whitewater students have free access to thousands of instructional materials through LinkedIn Learning. Just login using your NetID and password: http://go.uww.edu/linkedinlearning

Check out how to download and use Lockdown Browser from home: https://spaces.uww.edu/pages/viewpage.action?pageId=11469884

Check out how to upload videos from Kaltura: https://spaces.uww.edu/display/instructional/Kaltura+Capture